Shipping policy

Shipping Policy

VAT/GST/Excise Taxes

Please note that you have not been charged domestic VAT or related taxes at the point of order, DHL, FedEx, or the local delivery courier that they use may require you to pay the necessary VAT/GST/excise taxes applicable to your country of receipt before releasing the shipment. These taxes are unique to your country of domicile, and we shall not be held responsible for the payment of such taxes, except for local domestic taxes.

Shipping dates

Before making a purchase, please refer to the product pages on the shipping advisory. Estimated shipping advisories are subjected to changes due to COVID19 restrictions and quality control standards. From time to time, there may be countries or jurisdictions where we may be allowed to ship to.

Loss of package/Custom delays

We will only use DHL International Economy/ FedEx International Priority from the point of origin and international airmail for all international orders. Please refer to DHL/FedEx's terms of service in your respective country should you require more information on shipping terms, conditions, and requirements. You understand that any loss of packages or customs delays shall not be within the purview of Kurono, and any claims and correspondence shall be with DHL/FedEx, or with your country’s customs authority. While Kurono shall provide assistance with regards to paperwork on a best effort basis, you understand that Kurono shall not be held liable for any matter with this regard.

Additional Measures to stem Speculation and Unauthorized Resale

Warranty for Limited Edition Items

a. Warranty or service claims within the first six months of receiving your watch by anyone other than the original buyer on record will be rejected

b. Warranty for any watches discovered on the resale market within the first six months will be voided