Refund policy

CUSTOMER’S AGREEMENT ON KURONO PURCHASING POLICY AND CONDITIONS

Continuing with your transaction means that you unequivocally accept the following terms and conditions of purchase:

 

Precautions against resale accounts

Accounts that are suspected of being linked to reseller profiles will be banned immediately. We will take measures to prevent future purchases by such accounts.

Payment provider/Credit card errors

If a credit card error occurs at checkout, it is primarily due to either the security policies or restrictions put in place by your card issuer, and not our payments transactions provider. Please ensure that your card has overseas purchases enabled before you participate in this order. Please note that our payments provider will put in place strict verification processes such as OTP codes and matching addresses to your card.

Alternatively, you might want to consider alternative payment options such as Apple Pay or Android Pay. Please note that for Apple Pay, a Safari browser is necessary for it to work.

Returns & Refunds

Kurono has a strict No Refund policy.

Please ensure that you are certain in your purchasing decision before commencing to pay for your order. Finalizing and paying for your order will mean that you unequivocally understand and accept that you forfeit the right to cancellations and refunds for any reason whatsoever, even in the pre-order stage. As this is a limited edition item that is in high demand, this policy allows us to prevent hoarding/fraud and ensures that the product reaches the wrists of real buyers and fans. Any cancellations will be subject to a restocking fee of 19.23% of the watch’s MSRP to cater to card transaction and platform costs. The extra will be donated to our selected children’s charity of the season.

Exchanges & Repairs (Warranty)

All items are thoroughly inspected by watchmakers before they leave the factory for shipping. In the unlikely event that your item arrives damaged during transit, you may be eligible for a one-to-one exchange. Eligibility for exchange shall be on a case-by-case basis and only after your return is received and inspected. We will notify you of the approval or rejection of your exchange.

If you are approved, a new watch (if stock is available) shall be shipped to you without charge. If stock is unavailable, we will offer either a replacement of the affected part(s), a repair, or a refund.

We only repair or replace items if they are defective or damaged in transit. You will need to send pictures of the exterior of the shipping package in its entirety to help in your claim. You will be requested to take a picture of your warranty card to ensure the information tallies with your original order details as well. From there, we will make the necessary arrangements.

Please note that repairs may take up to 2-3 months depending on the condition of the watch. If you are uncomfortable with the waiting time, do consider before sending your watch back to the repair center.